Privacy Policy
Privacy Policy for Retrofit Support
This Privacy Policy ("Policy") outlines how Retrofit Support ("we", "us", "our") collects, uses, and protects the personal information you provide when using our online ecommerce store.
- Information We Collect:
We collect and process various types of personal information when you use our online store, including:
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Contact Information: When you create an account or make a purchase, we collect your name, email address, shipping address, and phone number.
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Payment Information: When you make a purchase, we collect payment details such as your credit card information, billing address, and payment method.
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Order Information: We collect information about your orders, including the products purchased, order history, and shipping details.
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Communication Information: If you contact us with inquiries, feedback, or customer support requests, we may collect and store your communication information.
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Website Usage Information: We may collect information about your interactions with our website, such as pages visited, products viewed, and the referring website.
- How We Use Your Information:
We use the personal information we collect for the following purposes:
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To process and fulfil your orders, including shipping products, processing payments, and providing customer support.
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To improve and personalise your shopping experience, such as recommending products based on your interests and preferences.
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To communicate with you regarding your orders, updates, promotions, and marketing materials, with your consent.
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To monitor and analyse website usage, identify trends, and improve our website's performance, features, and content.
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To comply with applicable laws and regulations, enforce our policies, protect our rights, and prevent fraud or other security incidents.
- Sharing of Information:
We may disclose your personal information to third parties in the following circumstances:
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Service Providers: We may share your information with trusted service providers who assist us in operating our online store, conducting business activities, and providing services on our behalf.
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Legal Requirements: We may disclose your information to comply with legal obligations, respond to lawful requests, protect our rights, or in cases involving public safety or the prevention of fraud.
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Business Transfers: If there is a change in ownership of Retrofit Support, such as a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction.
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Consent: We may share your information with third parties if we have obtained your consent to do so.
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Data Security:
We implement appropriate technical and organisational measures to protect the personal information we collect and store. However, please note that no data transmission or storage system can be guaranteed to be 100% secure. We encourage you to take appropriate measures to protect your personal information, such as safeguarding your account credentials and using secure internet connections. -
Your Rights:
You have certain rights regarding your personal information, including the right to access, correct, or delete your information, as well as the right to object to or restrict certain data processing activities. Please contact us using the information provided below if you wish to exercise your rights or have any questions about your personal information. -
Third-Party Links:
Our online store may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing any personal information. -
Changes to this Privacy Policy:
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. Any updates or modifications will be effective immediately upon posting the revised Policy on our website. -
Contact Us:
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us via our Contact Us page on our website.
Last updated: March 2024
Frequently Asked Questions
What is Retrofitting?
Retrofitting is seen as a practical and proven solution to combat energy inefficient homes, by improving the insulation, airtightness, and energy performance of a home while minimising negative impacts on the environment.
What are the Benefits of Retrofitting?
Energy Efficiency:
One of the primary advantages of retrofitting is the substantial reduction in energy waste, leading to lower energy bills and a more sustainable lifestyle. A comprehensive retrofit of a typical UK home can result in carbon emission reductions of up to 8,100 kg per year.
Improved Comfort:
Retrofit measures not only enhance energy efficiency but also contribute to a more comfortable living environment by minimising drafts and cold spots.
Increased Property Value:
Retrofitting adds value to properties, making them more appealing to potential buyers who prioritise energy efficiency.
Environmental Sustainability:
By reducing energy consumption, retrofitting contributes to the larger goal of reducing carbon emissions and combating climate change.
When should you start a retrofit project?
In most cases you can carry out a retrofit project at any time, so long as the space is empty, whether it be a room or a full property.
We recommend the space to be cleared and efforts are made to protect floors to minimise any dust or mess throughout the project.
How much does retrofitting a home cost?
We aim to provide cost effective products for your retrofit project. We offer a local supply of specialist materials, available for same day collection that can be reused, ultimately keeping emissions and costs low.
Will retrofitting my house save money?
Retrofitted homes can benefit from substantial energy savings by making homes more energy efficient, ultimately saving you money on your energy bills.
Can I retrofit an old house?
Yes! Majority of UK homes were built before modern energy efficiency regulations were put in place, resulting in high levels of energy consumption, increased carbon emissions, and higher than necessary energy bills for homeowners. These buildings can be retrofitted in become more energy efficient.